Genie AIvs Intercom
See why thousands are switching from Intercom to Genie AI. Better AI, faster setup, 90% lower cost.
Quick Comparison
Why Choose Genie AI Over Intercom
Four compelling reasons to make the switch
Conversation-Based Pricing
Pay per complete support thread, not per message or resolution
90% Cost Savings
No $0.99 per resolution fees - unlimited messages included
Superior AI
Advanced AI vs retrofitted AI - see the difference in quality
Predictable Costs
Fixed monthly pricing - no surprise bills from AI usage
Why Conversation-Based Pricing Wins
Intercom charges you per seat AND per AI resolution. We charge per conversation - the entire support thread from start to finish.
Intercom's Complex Pricing
Example: 5 agents + 3,000 AI resolutions = $3,865/mo
Genie AI's Simple Pricing
Example: Unlimited agents + 4,000 conversations = $149/mo
4,000 Conversations/Month
Complete customer support threads from start to resolution
Feature-by-Feature Comparison
Every detail, side by side
Pricing Model & Value
Pricing Model
Pay for complete support threads, not messages
Pay for each agent + $0.99 per AI resolution
AI-Powered Starting Price
For 1,200 conversations with advanced AI
Base plan + Fin AI resolutions + Copilot
Professional Plan (5 agents)
4,000 conversations included
$145 base + $175 Copilot + resolution fees
AI Resolution Fees
Unlimited messages per conversation
Pay per AI resolution
Cost Predictability
Know exactly what you pay
Depends on resolution volume
AI Capabilities
AI Technology
Built for AI from day one
Retrofitted AI solution
Knowledge Base Training
On Business plan and above
Restricted by plan
Language Support
Built-in multi-language AI
Limited language support
Custom AI Training
Train on your specific content
Basic training only
Performance & Setup
Widget Size
Lightweight Preact-based
Heavy JavaScript bundle
Setup Time
One-line installation
Complex implementation
Page Load Impact
10x smaller footprint
Can slow page load
Mobile Performance
Optimized for mobile
Can be resource-heavy
Core Features
Monthly Capacity
Complete support threads
Limited by seats + resolution charges
Messages per Conversation
1 conversation = entire support thread
More messages = more AI fees
Team Collaboration
On Business plan and above
$29-139/seat + $35/seat for AI
API Access
Available on Professional+
Restricted endpoints
White Label Option
Remove branding on Enterprise
Intercom branding required
Calculate Your Savings
See exactly how our conversation-based pricing saves you money
Conversation Cost Calculator
Find the perfect plan based on your customer volume
Your Requirements
Recommended Plan
$299/moMonthly Cost Comparison
💰 Monthly Savings: $9,975(100% less than human agents)
Switching is Easy
We help you migrate from Intercom with zero downtime
Export Your Data
Export conversations and settings from Intercom
Import to Genie AI
Our team helps import your data and configure AI
Go Live
Replace Intercom widget with ours - 5 minutes
Ready to Save 90% on Customer Support?
Join thousands who've already made the switch from Intercom to Genie AI