SuperchargeYour Support Team
Let AI handle routine tickets while your agents focus on what matters. Reduce response times by 90% and delight more customers.
Support Team Impact
Built for Modern Support Teams
Transform how your team delivers customer support
Handle 5x More Tickets
AI handles routine queries instantly, freeing agents for complex issues
Reduce Response Time 90%
From hours to seconds - customers get answers immediately
Improve CSAT Scores
Consistent, accurate responses that delight customers every time
Learn from Your Best Agents
AI trains on your knowledge base and successful conversations
Never Miss SLAs
24/7 coverage ensures you always meet response time commitments
Scale Without Hiring
Handle seasonal spikes and growth without adding headcount
Transform Your Support Workflow
See how AI improves every stage of customer support
Ticket Triage
Agents manually sort and prioritize tickets
AI categorizes and routes tickets automatically
Common Questions
Agents copy-paste from knowledge base
AI provides instant, personalized answers
Escalations
Customers wait for available specialist
AI handles L1, seamlessly escalates complex issues
After Hours
Tickets pile up overnight
AI provides 24/7 support coverage
Documentation
Agents search through multiple systems
AI instantly accesses all knowledge sources
Your Agents Will Love Genie AI
AI doesn't replace agents - it makes them superhuman
What Agents Do Now
- Handle complex, high-value issues
- Build relationships with key customers
- Provide strategic feedback to product
- Train and improve AI responses
What AI Handles
- Password resets and account access
- Basic product questions and how-tos
- Order status and tracking info
- Initial triage and routing
Result: Happier agents, better customer experiences, lower costs
Real Results from Real Teams
TechSupport Pro
SaaS Customer Support • 15-person support team
Challenge
Overwhelmed by ticket volume, missing SLAs, agent burnout
Solution
Deployed Genie AI to handle L1 support and assist agents
Results
- 75% reduction in average response time
- 5x increase in tickets handled per agent
- CSAT improved from 72% to 89%
- Agent burnout reduced significantly
- $180,000 annual savings on support costs
- Expanded support to 24/7 without hiring
Ready to Transform Your Support?
Join thousands of support teams using Genie AI to deliver exceptional customer experiences